Disputes

Logo Big

Online Dispute Resolution

In compliance with the provisions of article 18 of Law no. 144/2015, of 8 September, we have come to inform our esteemed clients that:

The European Union has created a website that supports consumers to submit their complaints about any dispute in which they are involved.

Hamsa Terapias provides all the information so that you can exercise your right of complaint with an official, third party and impartial to the process,
  (‘Dispute resolution entity’) that will help you resolve the dispute in question.

In this way, if you were dissatisfied with the purchase of a good on our website, or with the solution presented by us to resolve the situation, you can access the official website https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN and expose your complaint.

Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or guidance of any conflict, before opening litigious processes in the Courts.

Alternative Dispute Resolution Entities

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
(National Center for Consumer Conflict Information and Arbitration)
• http://www.arbitragemdeconsumo.org

CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
(Algarve Consumer Conflict Information, Mediation and Arbitration Center)
http://www.arbitragemdeconsumo.org

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
(Consumer Disputes Arbitration Center of the District of Coimbra)
http://www.centrodearbitragemdecoimbra.com

Centro de Arbitragem de Conflitos de Consumo de Lisboa
(Lisbon Consumer Conflict Arbitration Center)
http://www.centroarbitragemlisboa.pt

Centro de Informação de Consumo e Arbitragem do Porto
(Porto Consumer and Arbitration Information Center)
http://www.cicap.pt

Centro de Arbitragem de Conflitos de Consumo do Valedo Ave / Tribunal Arbitral
(Valedo Ave Consumer Conflict Arbitration Center / Arbitral Tribunal)
http://www.triave.pt

Centro de Informação, Mediação e Arbitragem de Consumo
(Consumer Information, Mediation and Arbitration Center)
http://www.ciab.pt

Centro de Arbitragem de Conflitos de Consumo da Madeira
(Madeira Consumer Conflict Arbitration Center)
http://www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx

Centro de Arbitragem da Universidade Autónoma de Lisboa
(Arbitration Center of the Autonomous University of Lisbon)
http://arbitragem.autonoma.pt/home.asp